Comcast

[allen]

Yeah, I guess you’re right cal. If Internet is down these days, I don’t even bother to call. I’ve been told it takes three complaints before they will check into any problem, but I don’t know how true that is. Anyway, if it is true, I won’t be one of the three that calls. 🙁

[caleach]

I think we’re are all tired of them but there until there’s an alternative we are prisoners

[allen]

Thanks Joe for the link. It was weird because some websites I could access and others I couldn’t. If I did a Google search, half the ‘hits’ worked and half didn’t.

Right now a friend of ours in Fremont is having intermittent trouble.

[K6OAK]

Thanks for the link Joe. We experienced the same outage here in Fremont and pretty much duplicated what Allen went through. The odd thing for us was that our Roku was streaming fine through our wifi, but my desktop and my wife’s Kindle were sluggish. When I was able to do a speed test, we had a good 55 mbps into our modem. Finally my wife picked up the phone and called and learned of “technical problems in your area”. Also, I had mentioned in an earlier discussion of paying $44.95 for comcast internet. Well, the rate went up a few months ago to $66.95. The $45 was only a “step” increase, and I have now reached the real price. THIS is the real outrage!

[bigtreestechman]

FYI, here’s an article about the outages LINK

[allen]

Anyone besides me sick and tired of Comcast (Xfinity) Internet customer service? Comcast was on and off all afternoon here, and I checked with a friend and theirs was intermittent too. They are a couple of miles from us. I know for part timers it’s not a big deal, but for a lot of full timers it is, and we rely on the Internet for a lot of things.

Calling customer service is a joke. Press 20 phone buttons, listen to a recording on how you can check your internet on line (duh, that’s why I’m calling), and then end up talking to someone on a cell phone with an accent so bad you can’t understand a word they say. Then go through the same process a few more more times until you get someone you can “kind of” understand. Then the checklist. Reboot modem. Reboot router. Reboot computer. Bypass router. Now you’ve wsated an hour of your time, you’re totally frustrated, decide you can do without internet that day, and the next day it’s magically working. But of course tech support said there’s nothing wrong on their end, probably sitting at a phone customer care center in India. Arrrrrrrg!

Rant over. Carry on…….

[Author]

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