Comcast refund?

[skipamy]

Thanks! I didn’t think about chat. You’re right, it’s easy to wait while you’re doing other stuff.

[slider2]

I just got mine today. Log on to your account, then contact – when their drop down box has list of reasons, say none of the above. They’ll ask if you want to talk to a live agent – say yes. You get a live chat – I was 23rd in queue but it went quickly. Took quite a while for them to check our account and confirm outage, but finally ended up with a 25% credit for 8 day outage. Worth the time spent – especially when sitting around with nothing else to do.

[mtndad]

I haven’t found a way to get through to talk to an agent.

I’m going to keep trying because you are correct, you have to request the refund.

[skipamy]

Has anyone gotten a Comcast refund because of the long outage? Last time, we had to call them and request it. I have not done that yet. I’m assuming lines are busy.

What have you guys done/found out?

[Author]

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